The Free  AI Voice Agent For ServiceNow.

Integrating OpenMic Voice AI with ServiceNow, the enterprise service management platform, helps your business handle service calls more effectively while keeping your ServiceNow workflows optimized and efficient. This integration ensures that every service request is captured and processed according to enterprise standards.

Key Features of Integrating OpenMic Voice AI with ServiceNow

• Incident and Request Management
  OpenMic Voice AI can create incidents and service requests in ServiceNow based on user calls, automatically categorizing issues and assigning appropriate priority levels for efficient resolution.
• ITSM Workflow Integration
  When users call about IT issues, OpenMic Voice AI can trigger ServiceNow ITSM workflows, initiate approval processes, and coordinate with IT teams for streamlined service delivery.
• Asset and Configuration Management
  OpenMic Voice AI can update asset information and configuration items in ServiceNow based on call content, ensuring accurate CMDB data for better service management.
• Change Management Coordination
  The AI can initiate change requests in ServiceNow based on infrastructure change calls, ensuring proper approval workflows and risk assessment for enterprise changes.
• Knowledge Management Integration
  OpenMic Voice AI can access ServiceNow knowledge articles during calls to provide immediate solutions to users, reducing ticket volume and improving first-call resolution.
• Service Level Management
  The AI can monitor and update SLA compliance in ServiceNow based on service call data, ensuring enterprise service commitments are met and tracked accurately.

See the Integration in Action:

Discover how integrating OpenMic Voice AI with ServiceNow can enhance your enterprise service management and IT operations. Book A Demo Now and see how this integration can help your business deliver better enterprise services!