The Free  AI Voice Agent For Salesforce.

Integrating OpenMic Voice AI with Salesforce, a leading CRM platform for energy and utilities, helps your utility company handle customer calls more effectively while maintaining accurate records in your Salesforce system. This integration ensures every customer interaction is captured and processed automatically.

Key Features of Integrating OpenMic Voice AI with Salesforce

• Round-the-Clock Customer Engagement
  OpenMic Voice AI handles customer calls 24/7, managing inquiries about utility services, energy programs, and account management. The AI automatically updates customer profiles and interaction history in Salesforce.
• Advanced Customer Service Management
  OpenMic Voice AI can access comprehensive customer data in Salesforce to provide personalized service, including service history, billing information, and energy usage patterns.
• Service Case Management
  The AI can create and manage service cases by accessing Salesforce case management features, tracking customer issues from initial contact through resolution.
• Energy Program Enrollment
  OpenMic Voice AI can help customers enroll in energy programs by accessing program information and eligibility criteria stored in Salesforce, streamlining program participation.
• Outage and Service Communication
  The AI can provide customers with real-time information about service outages, maintenance schedules, and restoration updates by accessing operational data in Salesforce.
• Regulatory Compliance Support
  OpenMic Voice AI can help maintain regulatory compliance by automatically logging customer interactions and service activities in Salesforce, supporting utility regulatory requirements.

See the Integration in Action:

Discover how integrating OpenMic Voice AI with Salesforce can enhance your customer engagement and streamline your energy and utilities CRM operations. Book A Demo Now and see how this integration can help your utility company provide better customer service!