The Free  AI Voice Agent For Jira Service Management.

Integrating OpenMic Voice AI with Jira Service Management, Atlassian's IT service management platform, helps your business handle service calls more effectively while keeping your Jira Service Management workflows organized and efficient. This integration ensures that every service request is captured and processed for optimal IT operations.

Key Features of Integrating OpenMic Voice AI with Jira Service Management

• Request and Incident Creation
  OpenMic Voice AI can create service requests and incidents in Jira Service Management based on user calls, automatically populating fields and routing to appropriate teams for quick resolution.
• Queue and Agent Management
  When users call with service issues, OpenMic Voice AI can route requests to appropriate queues and agents in Jira Service Management based on expertise and workload for optimal service delivery.
• SLA and Priority Tracking
  OpenMic Voice AI can set SLA timers and priority levels in Jira Service Management based on issue urgency and impact discussed during calls, ensuring service commitments are met.
• Knowledge Base Integration
  The AI can access Jira Service Management knowledge base during calls to provide immediate solutions to users, reducing ticket creation and improving self-service capabilities.
• Asset and Change Management
  OpenMic Voice AI can update asset information and initiate change requests in Jira Service Management based on call content, ensuring proper IT governance and tracking.
• Reporting and Analytics Updates
  The AI can update service metrics and performance data in Jira Service Management based on call resolution information, helping teams track and improve service quality.

See the Integration in Action:

Discover how integrating OpenMic Voice AI with Jira Service Management can optimize your IT service delivery and support operations. Book A Demo Now and see how this integration can help your business provide better IT services!